// legal
Privacy Policy
Last updated: June 20, 2026
This Privacy Policy explains what information RunAIAgents collects, how we use it, and the choices you have. Our core design principle is that the data your agents process stays in infrastructure you control — we are not in the business of harvesting your prompts or records.
1. Information we collect
We collect account information you provide (such as your name, email, and organization), billing details processed by our payment provider, and operational metadata needed to run the Service (such as run counts, timestamps, latency, and error rates). When you contact us, we keep the details you send so we can respond.
2. Your agent data and BYOC/BYOK
When you bring your own cloud and your own model keys, the contents of your prompts, inputs, and model responses are processed within your cloud and your provider accounts. We do not require you to route that content through us, and our monitoring is designed to surface performance signals without ingesting prompt contents.
3. How we use information
We use the information we collect to provide and secure the Service, process payments, communicate with you, and improve reliability. We do not sell your personal information.
4. Sharing
We share information only with service providers who help us operate the Service (such as hosting and payment processors) under appropriate confidentiality obligations, or when required by law. Third-party model providers you connect process data under their own policies.
5. Data residency
Because agents can run in your own cloud, you control where the bulk of your operational data resides. This is what makes RunAIAgents suitable for enterprise and GCC deployments with strict residency requirements.
6. Security
We use industry-standard safeguards to protect the information we hold, including encryption in transit and access controls. No system is perfectly secure, but we work to limit what we collect in the first place.
7. Retention
We retain account and operational data for as long as your account is active and as needed to provide the Service, then delete or anonymize it in line with our retention practices and legal obligations.
8. Your rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. Contact us to exercise them and we will respond as required by applicable law.
9. Contact
For privacy questions, reach us through the contact page.